Terms & Conditions laju8 — Full Platform Usage Guide

To register and use the laju8 platform, you must meet all of the following eligibility requirements without exception:

• Minimum age requirement: You must be at least 18 years of age at the time of registration. laju8 takes the protection of minors seriously and reserves the right to request proof of age at any time.
• Legal capacity: You must have full legal capacity to enter into a binding agreement in the country or territory where you reside.
• Not a laju8 employee: laju8 employees, contractors, and their immediate family members are not permitted to register or play on the platform as regular members.
• One account only: Each individual is permitted to hold only one active laju8 account. Registering a second or additional account by the same individual is a serious violation.

During registration, you are required to provide information that is truthful, accurate, and complete. laju8 reserves the right to request identity verification at any time through the KYC (Know Your Customer) process, which includes a copy of your Malaysian identity card (MyKad), a recent utility bill, and payment information.

Accounts found to be using false information, another person's identity, or misleading details will be terminated immediately without any refund of the account balance. laju8 also reserves the right to report such cases to the relevant authorities.

All financial transactions on the laju8 platform are subject to the following policies. Please read carefully before making any deposit or withdrawal.

Deposit

• The minimum deposit amount is RM10 per transaction.
• Accepted deposit methods: DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX (including Maybank2u and CIMB Clicks).
• All deposits must be made from legitimate financial sources in the member's own name. Depositing using another person's payment method is strictly prohibited.
• Laju8 does not accept any form of physical cash. All transactions are conducted entirely digitally.
• Deposits are typically credited within seconds to 5 minutes. If a deposit has not been credited within 30 minutes, please contact customer support.

Withdrawal

• The minimum withdrawal amount is RM30 per transaction.
• Withdrawals are only processed to a bank account or e-Wallet registered in the member's own name — matching the name registered on the laju8 account.
• Before a first withdrawal can be approved, the identity verification (KYC) process must be completed.
• Withdrawal processing times vary by VIP tier — from 3 minutes (Diamond VIP) to 30 minutes (standard accounts) during normal operating hours.
• Laju8 reserves the right to delay withdrawal processing by up to 3 business days for security review or compliance purposes.
• The first withdrawal each day is free of charge. Additional withdrawals on the same day may incur an administrative fee depending on the method selected.

Daily deposit limits for VIP accounts vary by tier — please refer to the VIP Rewards for details.

Laju8 offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to separate terms and conditions as stated in each offer. However, the following general conditions apply to all bonuses unless explicitly stated otherwise:

• Wagering requirement: All deposit bonuses and welcome bonuses carry wagering requirements that must be met before bonus funds can be converted into withdrawable balance. Wagering requirements are typically expressed as "x times the bonus value" (for example, 20x means you must wager 20 times the bonus amount received).
• Validity period: Every bonus has an expiry period. Bonuses that are not used within the specified timeframe will expire and be automatically removed from your account.
• Maximum bet limit while a bonus is active: When a bonus is active in your account, the maximum bet per wager is RM50 unless otherwise stated. Bets exceeding this limit while a bonus is active may result in the entire bonus balance being forfeited.
• One bonus at a time: Only one bonus may be active at a time. You may not combine two or more bonuses unless explicitly stated otherwise.
• One claim per household: Each promotion may only be claimed once per individual, IP address, device, or shared residential address.

About VIP Cashback specifically — weekly cashback credited to laju8 VIP members (Silver through Diamond) is free of any wagering requirement. Cashback funds can be used or withdrawn immediately. This is a special exception that applies only to automatic VIP cashback, not to other bonuses.

The laju8 platform offers a wide range of game categories including online slots, Live Casino, Sports Betting, badminton, e-sports and jackpot. The following general rules apply to all game categories:

• All laju8 slot and table games use an independently audited Random Number Generator (RNG). Game outcomes are entirely random and cannot be manipulated by any party.
• Completed game results that have been credited or debited from an account are final and cannot be altered or disputed, unless there is clear evidence of a technical error verifiable by laju8.
• In the event of a technical error, system disruption, or connection issue during gameplay, laju8 reserves the right to void the affected bets and return the wagered amount to the account balance.
• Regarding Sports Betting and badminton: all bets placed before an event begins are valid at the odds confirmed at the time the bet was made. Odds may change before an event starts but not after a bet has been confirmed.
• In-play betting is subject to additional rules specific to each sport. In the event of a system delay that causes a bet to be confirmed at incorrect odds, laju8 reserves the right to void that bet.
• For esports events: match schedules and competition formats are based on official information from the organiser. Any format changes that affect active bets will be handled in accordance with the applicable laju8 esports betting policy.

Laju8 is not liable for losses arising from legitimate game outcomes, odds changes that occur before a bet is confirmed, or decisions made based on incorrect information obtained from sources outside the platform.

The security of your laju8 account is a shared responsibility between you as a member and laju8 as the platform provider. The following are your responsibilities as an account holder:

• Password confidentiality: You are solely responsible for keeping your password and account login details confidential. Do not share your password with anyone, including family members or friends.
• Account use by third parties: You may not permit or grant any third party access to your account. You are fully responsible for all activity that occurs under your account.
• Reporting unauthorised access: If you suspect that your account has been accessed by an unauthorised party, you must notify laju8 immediately through our support channels. laju8 is not liable for losses arising from unauthorised access if you fail to report it promptly.
• Up-to-date account information: You are responsible for ensuring your account information — including your phone number and payment method — is kept current and accurate at all times.
• Use of a secure device: laju8 recommends that you only log in from secure and trusted devices, and avoid using public WiFi networks when conducting financial transactions.

Laju8 employs multiple layers of security, including optional two-factor authentication (2FA), continuous account activity monitoring, and a system that detects suspicious login attempts. We encourage all members to enable 2FA in their account settings for added protection.

A laju8 account may be closed or terminated in two ways — at the member's own request, or at laju8's discretion.

Closure at Member's Request

You may request to close your account at any time by contacting laju8 customer support. Before the closure is processed, ensure all active bonus wagering requirements have been completed and your account balance has been fully withdrawn. Account closure requests are processed within 3–5 business days.

Termination at laju8's Discretion

Laju8 reserves the right to suspend, freeze, or terminate any member's account without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions
• Multiple account registrations by the same individual
• Identity fraud or providing false information during registration or KYC
• Attempts to manipulate, hack, or interfere with the platform's systems
• Use of automation software, bots, or scripts during gameplay
• Facilitating or engaging in money laundering activities
• Fraudulent or unauthorised withdrawal of credits

In the event of termination at laju8's discretion due to a violation, all account balances — including deposited funds, winnings, and bonuses — may be forfeited. laju8 also reserves the right to pursue legal action where a violation involves financial crime or fraud.

Laju8 is fully committed to protecting the privacy and personal data of all members in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). By registering a laju8 account, you consent to our collection, processing, and use of your personal data for the following purposes:

• Identity verification and KYC process
• Processing of deposit and withdrawal transactions
• Account management and member relations
• Fraud detection, prevention, and anti-money laundering
• Laju8 platform and service improvements
• Account-related communications, promotions and platform updates (you may unsubscribe at any time)

Laju8 does not sell or transfer members' personal data to third parties for marketing purposes without explicit consent. Data may be shared with payment providers, independent auditors, and legal authorities where required by Malaysian law.

For full details on how we manage your personal data, please refer to our laju8 Privacy Policy.

Laju8 provides its online gaming platform on an "as is" basis and makes no guarantee that the platform will operate free of interruptions, errors, or defects at all times. To the extent permitted under Malaysian law, laju8 is not liable for:

• Losses arising from legitimate and fair game outcomes based on audited RNG
• Service disruptions caused by system maintenance, technical issues, or force majeure
• Losses resulting from unauthorised access to your account due to your own negligence in safeguarding your login credentials
• Sports Betting outcomes affected by events beyond laju8's control, such as match cancellations, weather, or organiser decisions
• Any indirect, incidental, or consequential losses that may be experienced in connection with the use of the platform

Laju8's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days prior to the claim being made.

Laju8 is fully committed to responsible gaming practices. We believe online gaming should remain purely for entertainment — not a source of financial stress or social problems. As part of this commitment, laju8 provides the following tools within every member account:

• Deposit limit: Set a daily, weekly, or monthly deposit limit that cannot be exceeded
• Loss limit: Set the maximum amount you are willing to lose within a given period
• Play time limit: Set session time limits and receive alerts when you are approaching them
• Temporary self-exclusion: Temporarily suspend your account for 24 hours, one week, or one month
• Self-exclusion: Permanently close your account with a self-exclusion request of a minimum 6 months

If you or someone you know is struggling with a gambling-related problem, please seek help from a professional. laju8 encourages members to reach out to problem gambling helplines operating in Malaysia.

For more information on responsible gaming, please visit the laju8 Responsible Gaming.

These Terms & Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from the use of the laju8 platform shall be resolved through the following process:

1. Official complaint: Contact the laju8 support team via email at support@laju8.biz with the subject line "Official Complaint", along with your account number, complaint details, and supporting evidence.
2. Internal review: laju8 will review complaints within 5 business days and provide a written response.
3. Final resolution: If the internal review is unsatisfactory, either party may refer the matter to the dispute resolution mechanism provided under the platform's operating licence.

In all matters, technical and operational decisions made by the laju8 team based on system records are final, unless a technical error can be proven.

Contact Us

For any enquiries regarding these Terms & Conditions or your use of the laju8 platform, you may reach us via:

• Email: support@laju8.biz
• Live Chat: Available on the platform 24 hours a day, 7 days a week
• WhatsApp: Number available in the member's account after logging in

Our support team is Malay-speaking and ready to assist you in all languages relevant to using the laju8 platform in Malaysia. Email responses are typically within 2–4 business hours and live chat within 1–5 minutes.